Terms & Conditions

Welcome to Bluebex Software Private Limited. These Terms and Conditions (“Terms”) govern your access to and use of the website located at bluebex.com (the “Website”) and your relationship with Bluebex (“Bluebex,” “we,” “us,” or “our”) in connection with our software development, consulting, cloud, AI automation, and related professional services (collectively, the “Services”).

By accessing or using the Website, submitting an inquiry, or engaging us for Services, you agree to be bound by these Terms. If you do not agree, you must not use the Website or engage our Services.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. In that case, “you” and “your” refer to that entity.

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

• Client: any individual or organization that engages Bluebex for paid or unpaid professional Services.
• Deliverables: software, documentation, designs, code, reports, or other work product expressly identified as deliverables under a Service Agreement.
• Service Agreement: a signed proposal, statement of work, master services agreement, order form, or other written contract between you and Bluebex governing a specific engagement.
• User: any person who accesses or uses the Website, whether or not they are a Client.
• User Content: information, files, or materials you submit through the Website, including contact form submissions, messages, and attachments.

The Website and Services are intended for business and professional use. You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use the Website or enter into a Service Agreement with us.

You agree to provide accurate, current, and complete information when communicating with us or submitting inquiries, and to update such information as needed.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for lawful business and informational purposes, subject to these Terms.

You agree not to:

• Use the Website in any manner that violates applicable law or regulation
• Attempt to gain unauthorized access to our systems, networks, or data
• Interfere with or disrupt the integrity, security, or performance of the Website
• Use automated tools to scrape, crawl, or harvest data from the Website without our prior written consent
• Introduce malware, viruses, or other harmful code
• Misrepresent your identity or affiliation with any person or entity
• Use the Website to transmit spam, unsolicited communications, or deceptive content
• Reproduce, distribute, or create derivative works from Website content except as expressly permitted

We reserve the right to suspend or terminate access to the Website at any time if we reasonably believe you have violated these Terms or pose a security risk.

Bluebex provides technology services including, but not limited to:

• Custom software development
• Web and mobile application development
• Cloud architecture, DevOps, and infrastructure services
• AI integration and process automation
• IT consulting, architecture review, and digital strategy
• Cybersecurity assessments and compliance support

Descriptions of Services on the Website are for general informational purposes only. They do not constitute a binding offer. Specific scope, timelines, fees, deliverables, and service levels are defined only in a mutually executed Service Agreement.

We may modify, suspend, or discontinue any aspect of the Website or our service offerings at any time, provided that such changes do not materially reduce Services already agreed upon under an active Service Agreement without your consent.

When you engage Bluebex for professional Services, the terms of the applicable Service Agreement will govern that engagement. If there is a conflict between these Terms and a Service Agreement, the Service Agreement will control with respect to that engagement.

A Service Agreement may include provisions relating to:

• Project scope, milestones, and acceptance criteria
• Fees, invoicing schedules, and payment terms
• Change requests and scope adjustments
• Intellectual property ownership and licensing
• Confidentiality obligations
• Warranties, support, and maintenance
• Termination rights and consequences

No work will commence on billable engagements until both parties have agreed to the scope and commercial terms, unless otherwise expressly agreed in writing.

Any proposal, estimate, quote, or timeline shared by Bluebex is valid only for the period stated in that document, or for 30 days if no period is specified, unless otherwise agreed in writing.

Estimates are based on information available at the time of preparation. Actual effort, cost, or delivery timelines may vary depending on changing requirements, third-party dependencies, client responsiveness, or unforeseen technical complexity.

Submitting a contact form or inquiry through the Website does not create a binding contract. A contractual relationship arises only when both parties execute a Service Agreement or otherwise expressly agree in writing to proceed.

Fees for Services are as set forth in the applicable Service Agreement. Unless otherwise stated:

• All fees are quoted and payable in the currency specified in the Service Agreement
• Invoices are due within the payment period stated in the Service Agreement, or within 15 days if not specified
• Late payments may incur interest at the rate permitted by applicable law
• You are responsible for applicable taxes, duties, and withholdings, excluding taxes based on Bluebex's net income

If payment is overdue, we may suspend work after providing reasonable notice, without liability for resulting delays, until outstanding amounts are paid. You remain responsible for fees incurred prior to suspension and for reasonable costs associated with collection efforts, where permitted by law.

For time-and-materials engagements, you agree to pay for hours worked, approved expenses, and third-party costs incurred in delivering the Services, as documented in invoices and supporting records.

9.1 Bluebex Materials

The Website, our branding, logos, methodologies, templates, pre-existing code libraries, tools, and all related intellectual property are owned by Bluebex or our licensors and are protected by applicable intellectual property laws. Except for the limited right to use the Website as described in these Terms, no rights are granted to you by implication or otherwise.

9.2 Client Materials

You retain ownership of materials, data, trademarks, and content you provide to us (“Client Materials”). You grant Bluebex a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display Client Materials solely as necessary to perform the Services and fulfill our obligations under the applicable Service Agreement.

9.3 Deliverables

Ownership of Deliverables will be as specified in the Service Agreement. In the absence of specific terms:

• Upon full payment of all fees due for the relevant engagement, Bluebex assigns to you ownership of the custom Deliverables created specifically for you, excluding Bluebex Materials and third-party components.
• Bluebex retains ownership of its pre-existing tools, frameworks, libraries, know-how, and general-purpose components incorporated into Deliverables, and grants you a perpetual, non-exclusive license to use those components as part of the Deliverables.
• Third-party software, open-source components, and licensed materials remain subject to their respective license terms.

9.4 Feedback

If you provide suggestions, ideas, or feedback regarding our Services or Website, you grant Bluebex a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation or compensation to you.

Each party may receive confidential or proprietary information from the other in connection with inquiries, evaluations, or Service Agreements (“Confidential Information”). Confidential Information includes business plans, technical data, source code, product designs, pricing, customer information, and any information identified as confidential or that should reasonably be understood as confidential.

The receiving party agrees to:

• Use Confidential Information only for the purpose for which it was disclosed
• Protect Confidential Information using at least reasonable care
• Disclose Confidential Information only to employees, contractors, or advisors with a need to know and bound by similar obligations

Confidentiality obligations do not apply to information that is publicly available without breach, independently developed, rightfully received from a third party without restriction, or required to be disclosed by law or court order (with prompt notice where legally permitted).

If a separate non-disclosure agreement exists between the parties, its terms will govern confidentiality to the extent they conflict with this section.

Successful delivery of Services often depends on timely cooperation from the Client. Unless otherwise agreed, you agree to:

• Provide accurate requirements, content, credentials, and access needed for the project
• Designate a primary point of contact with authority to make decisions
• Review and provide feedback on Deliverables within agreed timeframes
• Ensure you have the necessary rights to any Client Materials you supply
• Comply with applicable laws in your use of Deliverables and third-party services

Delays caused by late feedback, missing information, or unavailability of required resources may result in revised timelines and additional fees, as provided in the Service Agreement or upon mutual agreement.

12.1 Service Warranties

Bluebex will perform Services in a professional and workmanlike manner, consistent with industry standards. Any additional warranties for Deliverables, such as defect correction periods or support commitments, will be stated in the applicable Service Agreement.

12.2 Website Disclaimer

THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Website will be uninterrupted, error-free, secure, or free of harmful components, or that information on the Website is complete, accurate, or current.

12.3 No Guarantee of Results

While we strive to deliver high-quality solutions, we do not guarantee specific business outcomes, revenue increases, regulatory approvals, or uninterrupted operation of third-party platforms unless expressly stated in a Service Agreement.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BLUEBEX AND ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS, THE WEBSITE, OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BLUEBEX'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, THE WEBSITE, OR ANY SERVICE AGREEMENT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO BLUEBEX FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT, OR (B) INR 50,000.

These limitations apply regardless of the theory of liability, whether in contract, tort, negligence, strict liability, or otherwise, and survive termination of these Terms or any Service Agreement.

Some jurisdictions do not allow certain limitations of liability. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

You agree to indemnify, defend, and hold harmless Bluebex and its directors, officers, employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Website or Deliverables in violation of these Terms or applicable law
• Client Materials or instructions you provide that infringe third-party rights
• Your breach of a Service Agreement or these Terms
• Your negligence or willful misconduct

If Bluebex is obligated to indemnify you under a Service Agreement for intellectual property infringement caused solely by our Deliverables, such obligation will be governed by that agreement and will be your exclusive remedy for that claim, subject to its terms.

The Website may contain links to third-party websites, platforms, or services. Deliverables may integrate with third-party APIs, cloud providers, payment gateways, analytics tools, or open-source libraries.

Bluebex does not control and is not responsible for third-party services, their availability, security, pricing, or practices. Your use of third-party services is subject to their own terms and policies, and you are solely responsible for compliance with those terms and for any fees charged by third parties.

We may recommend or assist with third-party integrations as part of our Services, but unless expressly stated in a Service Agreement, we do not warrant third-party performance or continued availability.

You agree not to use any Deliverables or Website content to:

• Violate any applicable law, regulation, or third-party right
• Distribute malware, engage in fraud, or facilitate unlawful activity
• Harass, abuse, defame, or harm others
• Infringe intellectual property or privacy rights
• Attempt to reverse engineer Bluebex proprietary tools except where expressly permitted by law or license

We reserve the right to refuse or discontinue Services if we reasonably believe the requested use is unlawful, unethical, or inconsistent with our professional standards.

We may suspend or terminate your access to the Website at any time for violation of these Terms or for operational, legal, or security reasons.

Termination of a Service Agreement will be governed by that agreement. Unless otherwise stated, upon termination:

• You must pay all fees for Services performed through the termination date
• Each party will return or destroy Confidential Information as requested
• Rights and obligations that by their nature should survive termination will continue, including payment, confidentiality, intellectual property, disclaimers, limitation of liability, and indemnification

Termination of Website access or a Service Agreement does not affect accrued rights or obligations of either party.

Neither party will be liable for delay or failure to perform obligations (other than payment obligations) due to events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, internet or utility failures, pandemics, or third-party service outages. The affected party will promptly notify the other party and use reasonable efforts to resume performance. If a force majeure event continues for more than 60 days, either party may terminate the affected Service Agreement upon written notice, with payment due for work completed prior to termination.

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or Services that cannot be resolved through good-faith negotiations within 30 days will be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India, and you consent to personal jurisdiction in those courts.

If a Service Agreement specifies arbitration or a different dispute resolution mechanism, that provision will apply to disputes arising under that agreement.

We may update these Terms from time to time to reflect changes in our practices, Services, legal requirements, or business operations. When we make material changes, we will post the updated Terms on this page and revise the “Last Updated” date above.

Your continued use of the Website after updated Terms become effective constitutes your acceptance of the revised Terms. For active Service Agreements, changes to these Terms will not alter the terms of that agreement unless mutually agreed in writing.

• Entire agreement: For Website use, these Terms together with the Privacy Policy constitute the entire agreement between you and Bluebex regarding the Website. For Services, the applicable Service Agreement prevails.
• Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision or any other right.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Notices: Notices to Bluebex should be sent to the contact details in Section 22. We may provide notices to you via email or through the Website.
• Relationship: Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

If you have questions about these Terms or wish to discuss a Service Agreement, please contact us: